Privacy Policy

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you call, email, submit a service request, request an estimate, send photographs, leave a review or otherwise contact us. This may include:

• Your name
• Telephone number
• Email address
• Service address or general location
• Whether you need plumbing or HVAC service
• The specific service requested
• A description of the problem
• The urgency of the problem
• Your preferred contact method
• The best days or times to contact you
• Photographs or documents you choose to submit
• Communications between you and Reale Plumbing

Please do not submit Social Security numbers, financial-account information, payment-card information, medical information or other unnecessary sensitive information through the website.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website
• General geographic area
• Website interactions and performance information

This information may be collected through necessary cookies, server logs and similar technologies used to operate, secure and improve the website.

2. How We Use Information

Reale Plumbing may use collected information to:

• Review and respond to inquiries and service requests
• Determine whether we may be able to assist
• Contact you for additional information
• Discuss availability and possible service dates
• Discuss the requested work and prepare an estimate
• Provide plumbing or HVAC services
• Communicate about an existing or potential job
• Provide customer support
• Maintain business, transaction and warranty records
• Improve the website and customer experience
• Protect the website and business against fraud, misuse or security threats
• Comply with legal, licensing, insurance and recordkeeping requirements
• Send promotional communications when you have consented to receive them

Submitting a service-request form does not confirm an appointment, guarantee that the request will be accepted, establish a final price or create a service agreement.

If Reale Plumbing can assist, a team member will contact you to discuss availability, the work requested, an estimate and the next steps.

3. Telephone Calls, Emails and Text Messages

If you provide contact information, Reale Plumbing may call, email or text you regarding your:

• Service request
• Requested estimate
• Availability
• Possible service date
• Existing job
• Payment
• Follow-up customer service

Reale Plumbing will not use your telephone number for recurring promotional text messages without any consent required by applicable law. Consent to receive marketing messages is not a condition of requesting or purchasing services.

Message and data rates may apply. You may opt out of promotional text messages by replying STOP. Transactional communications concerning an active request, estimate, payment or service may continue when legally permitted.

4. Cookies and Analytics

Our website may use necessary cookies, server logs and similar technologies for website functionality, security and performance.

Reale Plumbing does not currently use the website to sell personal information or conduct targeted advertising. If analytics, advertising or remarketing technology is added, this Privacy Policy will be updated to identify those practices and available privacy controls.

You may adjust cookie controls through your browser. Disabling necessary cookies may affect website functionality.

5. Payment Information

Reale Plumbing accepts the following payment methods outside the website:

• Cash
• Check
• Zelle
• Venmo
• Credit card
• Debit card

The website does not directly collect or store complete credit-card, debit-card or bank-account information.

If you pay through Zelle, Venmo, a card processor or another third-party payment service, that provider may collect and process information according to its own privacy policy and terms. Reale Plumbing may retain transaction records, payment status and limited payment details required for bookkeeping, warranty, tax and legal purposes.

6. How We Share Information

Reale Plumbing may share information with:

• Employees and authorized representatives who need it to review or perform a requested service
• Website-hosting, form-processing, email, telephone and technology providers
• Payment processors selected by the customer or business
• Accountants, insurers, attorneys and other professional advisers
• Subcontractors or service providers involved in a job, when appropriate
• Government agencies, regulators or law enforcement when required by law
• A successor organization in connection with a legitimate sale, merger or transfer of the business

Service providers should receive only the information reasonably necessary to perform their assigned functions.

Reale Plumbing does not sell personal information or share telephone opt-in information with third parties for their independent marketing purposes.

7. Information Retention

We retain information only for as long as reasonably necessary to:

• Review and respond to service requests
• Provide services
• Maintain business and warranty records
• Process and document payments
• Resolve disputes
• Prevent fraud
• Comply with tax, licensing, insurance and legal obligations
• Protect our legitimate business interests

Retention periods may vary depending on the information and service. Information from a request that is not accepted may still be retained for a reasonable period for communication, recordkeeping and security purposes.

8. Information Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information under our control.

However, no website, email system, text-message service or method of electronic storage can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through the website, text message or ordinary email.

9. Your Choices and Requests

You may contact Reale Plumbing to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information, subject to legal and business recordkeeping requirements
• Withdraw consent to promotional communications
• Ask questions about our privacy practices

We may need to verify your identity before completing certain requests. Some information may be retained when required for tax, licensing, insurance, warranty, fraud-prevention, contractual or legal purposes.

10. Children’s Privacy

This website is intended for a general audience seeking plumbing and HVAC services. It is not directed toward children under 13, and Reale Plumbing does not knowingly collect personal information from children under 13.

If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Websites and Services

The website may contain links to Google, social-media platforms, payment providers or other third-party services. Reale Plumbing does not control those services or their privacy practices.

Please review each third party’s privacy policy before providing personal or payment information.

12. Changes to This Policy

We may update this Privacy Policy when our website, services or information practices change. The revised policy will be posted on this page with a new effective date.

13. Contact Reale Plumbing

For questions or privacy requests, contact:

Reale Plumbing and HVAC LLC

Public-facing name: Reale Plumbing

300 N Pavilion Avenue

Riverside, NJ 08075

Phone: 609-923-8012
Email: [email protected]
Website: https://realeplumbing-hvac.com